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Lessons Learned for System Selection

Before specifications of a new system are decided upon, agencies should seek the input
of all agency staff involved in the paratransit operation software ( Upper management may know
in general what all staff jobs entail but may not be as familiar with the intricate data
needs required for performing day-to-day tasks, particularly report generation.

Each agency should recognize the unique features of its system, including their specific
needs. Since software is usually standardized, it is recommended that agencies make
sure to convey their specific needs during the planning process before the procurement
package is developed. Data fields that have been used for years in old software may
not correspond to the new software, so adjustments or customizations may be needed.
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